JD Power and Associates just released its 2009 Motorcycle Helmet Satisfaction StudySM released yesterday, and Arai came out on top. Out of a possible score of 1,000, Arai earned 830 points --- making it the 11th consecutive year that the company has nabbed a first place finish. The industry average is 755 points.
"Arai continues to improve in the areas critical to customer satisfaction, which has further differentiated it from other manufacturers,” said Tim Fox, research manager of the powersports practice at J.D. Power and Associates. “Arai’s focus on fit and comfort—the most important consideration when purchasing a motorcycle helmet—and its ability to cater to different types of riders have given the manufacturer a consistent edge in satisfying customers.”
The study also concluded that more and more people are buying their helmets online, especially helmets that cost $200 or more. To see where your helmet manufacturer landed on the list, click here (spoiler alert: Harley-Davidson helmets came in 4th place).{linkr:none}
